Our company has been focusing on providing pre-sales and after-sales service to customers for many years, providing satisfactory solutions, high-quality products, and perfect after-sales service. This is our consistent commitment to win the satisfaction of every customer.

Optimization Plan Design

We patiently communicate with users, understand their actual needs, and provide them with optimized and reasonable design solutions

Long term guarantee for spare parts

We guarantee to provide users with at least 10 years of spare parts service to avoid idle equipment caused by aging of equipment components

Equipment upgrade and renovation

We fully consider the new needs of users in the process of enterprise development, such as production capacity and energy conservation, and provide you with new transformation plans to save your funds

Operational training services

When delivering the equipment, we provide comprehensive training services for your employees on the use, maintenance, and easy repair of the equipment, and provide written documents to avoid equipment downtime caused by employee turnover

Incoming testing services

We have a comprehensive material testing center and welcome new and old users to provide on-site testing of various materials

Service process

1. Pre sale:

Establish user records, contact customers, introduce our factory's technology and equipment, understand user needs, recommend corresponding equipment, implement trial materials and related technical preparations, and improve technical parameters.

2. On sale:

Provide user related drawings and technical information, coordinate user equipment installation and construction, and report production speed and quality to users. Ensure synchronous coordination between user engineering progress and equipment manufacturing. Handle emergencies and maintain good communication with users.

3. After sales:

① Dispatch personnel to the user for installation guidance, responsible for debugging until delivery and use.

② Responsible for training user related personnel on operation and maintenance skills.

③ Provide long-term high-quality and affordable spare parts.

④ The equipment has a shelf life of one year. If the equipment is damaged due to its own quality within one year after acceptance, free maintenance is responsible. If the malfunction is caused by improper operation, a production fee will be charged, and service maintenance will be implemented. That is, the user's questions must be answered within the first 24 hours of receiving the user's message.